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Zaak Afhandel App

ZGW-aligned case handling for Dutch municipalities, inside Nextcloud — zaken (cases), defined status workflows, the work queue, tasks for staff and citizens, attached documents, and a record of every decision (besluit). No separate case system, no second login.

Deprecated

The Zaak Afhandel App is no longer actively developed. Its functionality has been superseded by:

  • Procest — process and case management for Nextcloud
  • Pipelinq — CRM and pipeline management for Nextcloud

We recommend migrating to one of these apps. This documentation is preserved for reference.

What is the Zaak Afhandel App?​

Zaak Afhandel App (ZAA) brings structured case handling (zaakafhandeling) into Nextcloud using Dutch government ZGW (Zaakgericht Werken) terminology and patterns. Case workers manage incoming cases from intake through resolution: assign tasks, exchange messages, log customer interactions, record decisions, and track every status transition — all from within Nextcloud. It also provides gateway and service-bus functionality for routing and translating API calls between systems.

Documentation​

  • Features — the archived feature overview.
  • Features (detailed) — case management, tasks, contact moments, documents, decisions, dashboard, search, and notifications, with screenshots and lifecycle tables.
  • Page review — a page-by-page walkthrough of the app UI.

Getting started​

Install the Zaak Afhandel App from the Nextcloud app store or enable it in your Nextcloud admin settings.

Free and open source under the EUPL-1.2 license, built for Open Webconcept by Conduction B.V. For support, contact support@conduction.nl.